$20 FLAT RATE AUSTRALIA-WIDE EXPRESS SHIPPING + EASY RETURNS | GLOBAL SHIPPING Tel +61 2 8338 0277 (Mon-Fri, 9am-4pm AEST, excluding public holidays)

FAQ - Order Information


back to FAQ


How do I make a purchase?
You can can select the item you wish to purchase by clicking on the category under the im lingerie logo at the top of the page eg Brands, Women, Men etc. Then select an option from the subcategory box if applicable then click on the photo of the item you are interested in. Once you have clicked on the photo that item will appear in its own page whereby you can now select a colour, style and size if applicable. Simply add the quantity and click "ADD TO CART". You now have the option to continue shopping or to view the cart. Should you not wish to purchase anything else simply click "BUY NOW" and you'll be taken to the payment page to finalize your order. 

What methods of payment do you accept?
We accept all major credit cards including American Express, Mastercard and Visa. Payments may also be made via Paypal.

What currency is displayed?
All prices online are quoted in AUD$ Australian currency.

Is the Goods and Sales Tax (GST) included in the prices online?
The Australian Goods and Sales Tax is included in all prices quoted online. Should your order be shipped internationally the GST will be deducted from the final total.

What happens if a price is displayed incorrectly?
From time to time there may be a technical glitch that displays an incorrect price. We apologize for this and will advise the client in a timely manner should this affect the order. We are happy to refund any incorrect amount charged. Please note prices are subject to change without notice at times but we endeavour to update our pricing to reflect the correct pricing at all times.

Can I change/cancel my order once it’s placed?
No unfortunately once an order has been placed online it is final as your credit card has automatically been charged and goods reserved.